RETURN POLICY
30-Day Satisfaction Guarantee
At Trulyph, we stand behind the quality and design of our products. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
Return Conditions:
- Unused and Unworn: Please ensure that the item is in its original condition, unused, and unworn with all tags attached.
- Original Packaging: Return the product in its original packaging to protect it during transit.
Easy Return Process:
- Contact Us: Initiate the return process by contacting our customer support at trulyph880@gmail.com within 30 days of receiving your order.
- Provide Details: Include your order number, the reason for the return, and whether you'd like a refund or exchange.
- Return Authorization: Once approved, you will receive a return authorization and instructions on how to return the item.
- Pack and Ship: Pack the item securely, affix the provided label, and ship it back to us.
Refund or Exchange:
- Refund: Once we receive the returned item, we will process a full refund to your original payment method.
- Exchange: If you prefer an exchange, we will dispatch the replacement item promptly.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Questions or Concerns?
If you have any questions or concerns regarding your return, please don't hesitate to reach out to our customer support team at contact@trulife.com. We're here to ensure your satisfaction with every Trulife purchase.
Thank you for choosing Truli